1. Shipping Regions & Coverage

We deliver to over 150 countries worldwide, including:

• North America (US, Canada, Mexico)
• Europe (EU member states, UK, Switzerland)
• Asia-Pacific (Australia, Japan, Singapore, etc.)
• Middle East, Africa, and South America (select regions)

Note: For remote areas or countries with shipping restrictions, we will notify you before order confirmation.

2. Shipping Methods & Estimated Delivery Times

2.1 Standard Shipping

• **Free on orders over 199** (otherwise $3.99 flat fee).
• Delivery time: 5–12 business days (depends on destination).
• Trackable via courier partner (e.g., DHL, USPS, Australia Post).

2.2 Express Shipping

• Fee: $19.99–$39.99 (based on package weight & destination).
• Delivery time: 2–5 business days (expedited processing + priority shipping).
• Guaranteed tracking and signature confirmation.

2.3 International Shipping Examples

Destination	Standard Shipping	Express Shipping
United States	5–8 days	2–3 days
United Kingdom	7–10 days	3–4 days
Australia	8–12 days	4–5 days
Brazil	10–15 days	5–7 days

3. Order Processing Time

• Handling Time: Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
• Cutoff Time: Orders placed before 2 PM (UTC+8) will be processed the same day; after 2 PM, they will be processed the next business day.

4. Shipping Costs & Free Shipping

• Free Shipping Eligibility:
  • Automatically applied to orders over $50 (before taxes).
  • Not valid for express shipping or remote area surcharges.
• Surcharges:
  • Remote areas: Additional $5–$15 fee (displayed at checkout).
  • Heavy packages (over 5kg): Calculated based on courier rates.

5. Customs, Duties, and Taxes

• International Orders: Buyers are responsible for any import duties, taxes, or customs fees imposed by their country.
• Estimation: Use [this customs calculator](insert link) to check potential costs before ordering.
• Non-payment: Orders may be returned to us if customs fees are unpaid, and refunds will exclude shipping costs.

6. Order Tracking

• Tracking Number: Sent to your email within 24 hours of order dispatch.
• Tracking Link: Click the link in your shipping confirmation email to monitor your package.
• Exception Handling: If tracking info is not updated after 3 days, contact us at [email protected].

7. Delivery Issues & Solutions

7.1 Lost Packages

• Report within 15 days of expected delivery. We will:
  • Investigate with the courier.
  • Replace the order or issue a full refund if the package is confirmed lost.

7.2 Undeliverable Addresses

• If a package is returned due to an incorrect address, we will:
  • Contact you to update the address (a $10 re-shipping fee may apply).
  • Issue a refund minus original shipping costs if you cancel the order.

7.3 Damaged Packages

• Take photos of the damaged package and contents within 24 hours of receipt.
• Contact us for a replacement or refund (shipping costs included for our error).

8. Shipping to PO Boxes & Military Addresses

• PO Boxes: Standard shipping is available; express shipping is not guaranteed.
• Military Addresses (APO/FPO): We ship via USPS with standard delivery times (10–15 days).

9. Contact Us for Shipping Inquiries

• Email: [email protected]

10. Policy Updates

This policy may be updated periodically. Changes will be posted here, and significant updates will be notified via email to registered users.